Support

To help us help you faster

• Write from the email address on your Velakoin account, or include it.
• For a deposit or trade, include its date, amount and the asset.
• Describe what you expected and what happened instead.

Keep your account safe

Velakoin staff will never ask for your password or the 6-digit sign-in code we email you. Never share them with anyone, including people claiming to be from Velakoin.

Can't sign in?

Use Forgot password? on the sign-in page to reset your password. If your account is locked or you still can't get in, email us.